They say that the first three words that children learn are “Mama,” “Papa,” and “No.” This negative conditioning is not meant to cause lasting harm to the child, but to instead protect him or her from danger. As the child grows, so does his or her vocabulary, and their capacity to put together sentences and ask questions. When this happens, the child learns the word “Why.” For some parents, this is an opportunity to teach their children about the processes of the decision, and to other parents this is just how toddlers can be annoying.
How many times, as a small child did you ask “Why,” only to get the response “Because I said so,” or just “Because?” Maybe it was at that time that you realized that there were no answers to your questions. Maybe you learned not to talk with strangers, or not to speak without being spoken to, and not to ask questions.
Good news, if you are reading this, you are most likely old enough to talk with strangers, speak without being spoken to, and able to ask questions. In fact, to be successful, you should be doing all three of these things.
As you get older, and enter the workforce, you might ask the “Why” about a particular process or policy, only to get the answer “Because that’s the way we’ve always done it.” Does that sound familiar?
When a problem occurs, you might ask “Why” only to get the response, “It is what it is.”
If you accept the responses (or non-responses) of “That’s the way we’ve always done it,” and “It is what it is.” how will you ever be able to improve any policy or process or correct any problem?
For every what, where, when, or how, there is an underlying “Why.” Actually, there are usually a compilation of “Whys.” Sakichi Toyoda, the founder of Toyota Industries, developed a process of “5 Whys” to get to the root cause of any process or concern regarding a process. Each response to the “Why” question is followed up with another “Why” question about the previous response until the root cause is determined.
Why are you in business? Why are you reading this blog? What are you doing to improve yourself and your business?
At Lyon Strategic Consulting, LLC, we work with businesses and individuals to help them discover their vision and purpose. Once they have the vision for their business, or the purpose for their life, they have the standard to measure their “Whys.” For more information, or to schedule a free consultation, please contact Lyon Strategic Consulting, LLC at email@example.com, (424) 265-9598 or http://lyonsc.com/contact-us/